These Terms and Conditions ("Terms") govern the use of the SaveMyRent service ("the Service") provided by Deedable (ABN 35 324 579 300) ("Deedable," "we," "us," or "our"). By using the Service, you ("the Customer") agree to be bound by these Terms. If you do not agree, you must not use the Service.

1. Scope of the Service

SaveMyRent provides information, including a Comparative Rental Analysis (CRA), and personalised correspondence to assist tenants in disputing rental increases.

The Service is for informational purposes only and does not constitute legal or professional advice. Customers are encouraged to seek independent legal or professional advice where necessary.

2. Disclaimers of Liability

The Service is provided on an "as is" and "as available" basis. Deedable makes no guarantees or representations regarding the outcome of any correspondence or CRA generated as part of the Service.

To the maximum extent permitted by law, Deedable disclaims all liability for any loss, damage, or other consequences arising from the use of the Service, including but not limited to financial loss, tenancy disputes, or adverse landlord actions.

3. Limitation of Liability

To the maximum extent permitted by law, Deedable's liability for any claim, whether in contract, tort (including negligence), or otherwise, arising out of or in connection with the Service is limited to the total amount paid by the Customer for the Service.

Deedable shall not be liable for any indirect, incidental, special, or consequential loss or damage, including but not limited to loss of opportunity, loss of rent, or reputational damage, arising out of or in connection with the use of the Service.

4. No Guarantee of Outcome

Deedable does not guarantee that the use of the Service will result in a reduction in rent, prevent a rental increase, or lead to any specific outcome in a tribunal or other dispute resolution process.

The Customer acknowledges that outcomes are subject to the discretion of landlords, tribunal decisions, and other factors beyond Deedable's control.

5. Data Accuracy Disclaimer

The information and data used in the Service, including the CRA, is collected from publicly available sources, including real estate listings, advertisements, and other third-party platforms.

While Deedable takes reasonable steps to ensure the reliability of these sources, we do not warrant or guarantee the accuracy, completeness, or currency of such data.

Customers acknowledge that the Service may contain inaccuracies, omissions, or outdated information beyond the control of Deedable.

6. Money-Back promise

Deedable offers a money-back promise for eligible SaveMyRent customers who satisfy the conditions set out in this policy.

Eligibility:

1. The Customer must have used SaveMyRent to dispute a rental increase for a property located in Australia, and

2. The rental increase on the total value of a 12-month lease must be more than $250 higher than the Fair Rent benchmark for the property in question, and

3. The Customer must provide the following two pieces of documentation that match their request to claim the money-back promise:

   • A rent receipt from their previous lease for the property in question, and

   • A rent receipt from their renewed lease for the same property OR a rent receipt from their new lease at a different property.

Claim Process:

Claims must be submitted via email to savemyrent@deedable.ai within 120 days of purchase of the Service. The claim must include the SaveMyRent Order Number.

Deedable aims to review all claims within 60 days of receipt.

Refund Decision:

Deedable reserves the right to deny claims that do not meet the eligibility criteria or fail to provide adequate supporting documentation.

If the claim is approved, the Customer will receive a full refund of the amount paid for the Service.

7. Indemnity Clause

The Customer agrees to indemnify and hold harmless Deedable, its officers, employees, and agents from any claims, losses, damages, or expenses (including legal fees) arising out of or in connection with:

1. The Customer's use of the Service;

2. Actions taken by the Customer or third parties based on information or materials provided through the Service.

8. Force Majeure

Deedable shall not be liable for any failure or delay in performing its obligations under this Agreement due to circumstances beyond its reasonable control, including but not limited to natural disasters, government actions, or technological failures.

9. Reliance Disclaimer

The Customer acknowledges that the information and materials provided as part of the Service are for informational purposes only and do not constitute legal or professional advice.

The Customer agrees to seek independent advice before relying on the information or making any decisions based on it.

10. Governing Law and Jurisdiction

These Terms are governed by the laws of Victoria, Australia.

Any disputes arising out of or in connection with these Terms or the Service shall be subject to the exclusive jurisdiction of the courts of Victoria.

11. Consumer Guarantees Under Australian Consumer Law (ACL)

Nothing in these Terms limits or excludes any rights the Customer may have under the Australian Consumer Law.

To the extent permitted by law, Deedable's liability is limited to the re-supply of the Service or the refund of the amount paid for the Service, at Deedable's sole discretion.

12. Amendments to Terms and Conditions

Deedable reserves the right to amend these Terms at any time. The latest version will be made available on our website.

Continued use of the Service after amendments constitutes acceptance of the revised Terms.

13. Contact Information

For any questions or concerns regarding these Terms or the Service, please contact us at savemyrent@deedable.ai.